Refund policy

Cancellation, Returns & Refund Policy

✅ Order Cancellation:

  • To cancel an order, select "Cancel My Order" when you receive the confirmation message on WhatsApp.
  • If the order is already shipped, cancellation will not be possible.
  • Partial cancellations are not allowed; the entire order will be canceled.
  • If canceled while in transit, a refund will be processed once received at our warehouse.

✅ Returns & Exchange:

  • 15-day easy returns & exchanges – no questions asked!
  • You can return or exchange one or all products in your order if needed, but it can only be done once.
  • Multiple return/exchange requests for the same order will not be accepted.
  • Items must be in original condition with original tags & packaging at the time of return/exchange.
  • If the tags are missing or the item is not in original condition, return/exchange will not be possible.
  • Returns are subject to quality checks before processing refunds.

✅ Refunds:

  • Prepaid refunds are credited to the original payment method.
  • Cash On Delivery ( COD ) refunds are processed via a pay-out link.
  • Refunds are processed within 48-72 hours after successful pickup.

✅ Non-Returnable Items:

  • Used, damaged, or altered products, missing packaging, tags, or freebies.
  • Defective items not covered under warranty.

✅ Damaged/Wrong Product Received?

  • For return/exchange, simply message "Return" or "Exchange" on our WhatsApp number.
  • Pickup within 2-4 business days; refund is processed once verified.